Shipping policy
***All returns and cancelled orders not due to fault of my own will incur a 5% restocking fee as when I issue a refund, the credit card / Paypal fees I was charged are NOT refunded to me.
***Return requests must be made within 30 days of recieving the order
In the event of an obvious mistake in a listing, or we send you the wrong part, we will refund the original price and original shipping charge. There will not be a restocking fee. We will also pay return shipping, up to the amount of the original shipping charge. These are rare occurrences, but we don't want you to pay for our mistakes!
Merchandise will be sold as-is. Please understand that these parts have been used or are up to 60 years old. While we cannot and will not guarantee our products, we do our best to work something out with you. Each part is thoroughly cleaned, inspected, and tested by a professional mechanic (when possible), so the risk of a defective product is significantly lower than on Ebay, Craigslist, or via other private party sales networks.
*Used cassettes & chainrings are sold as-is, and returns will not be accepted due to them skipping with your drivetrain. We cannot reasonably test these to ensure they will work with your old or even new drivetrain parts. We do our best to examine the parts to ensure an accurate description of the condition.
*Rear shocks: We have no way to test the compression of rear shocks. We will do our best to describe the condition of the stanchion, external wiper, and any leaks.
All returns and order cancellations that are not due to a mistake on our part will incur a 5% restocking fee, regardless if the item has shipped or not. If you placed your order with a free shipping code, Bike Recyclery will retain the value of that discount code out of the return. This is a very small business and this fee helps offset the financial and time based losses that returns and cancelled orders cause.
New merchandise may be returned within 30 days. The buyer is responsible for all return shipping costs, and original shipping charge will not be refunded. If you used a free shipping coupon code, Bike Recyclery's actual shipping costs will be deducted from your refund of the purchase price.
If the merchandise has been opened or shows signs of being installed or used, an additional 30% restocking fee will be charged. New merchandise is defined as any product listed as "New" or "New in Box (NIB)".
Please contact us before sending an item back. Returns must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or email.
